Getting the cost of shipping is as easy as 1, 2, 3

1 Log In.

2 Select the fish you want and put them in your Shopping Cart.

3 Click on Checkout.

Your order will process and ship within 5 business days of your order, weather permitting. Most orders ship within 2 days. If you need it delivered on a certain day, please put that in the comments and we will try to accommodate you, but we do not guarantee delivery on any particular day. If the weather in your area poses a threat to the fish being shipped, we will delay the shipment. Your order might be delayed if the fish being purchased are not in top condition and need time to recuperate. We will send the tracking number for your shipment prior to delivery.

All fish are shipped via USPS Express Mail. We are very proud of our packaging and shipment procedures. We are confident that we package the fish for shipment better than any other internet supplier. When you receive your order, you will understand our confidence in our packaging. All fish are shipped with pure R/O filtered water which is then treated with a mild antibiotic and a mild sedative. We ship using pure oxygen. Due to our superior packaging and shipping, we have a very high alive arrival rate (about 97%). All orders are final and there is 20% restocking/cancellation fee for any order cancelled after an order is placed. There is a 6.00 low order fee for orders under 20.00.

Location: We are located in Tampa Florida, USA. We are not a retail store and only sell via the internet. No facility tours or Pick Ups are permitted.  We only ship to the United States and do not ship internationally.

Payment: We accept Visa, Mastercard, Discover and Paypal. We do not accept American Express, Checks or Money Orders.

Contact Info: All questions and comments should be made via e-mail using the contact page of this website. We are also often available via Live Chat for real time conversation.

Address Correction and Re Shipping: If we receive an address that is not deliverable via the United States Postal Service, we will delay the shipping of the order until we receive a valid address. We can ship to a P.O. Box and if you have a P.O. Box, please do not supply your physical address as USPS will not deliver to the physical address. In the event that we receive a bad address, we will be required to un-pack the shipment, re-acclimate the fish and discard un-reusable items such as bags and heat packs. Once we receive a valid address, we will then re-bag the fish, re supply the heat packs and re pack the order. To cover the cost of the unpacking and repacking of the order, the customer will be charged a 20.00 repacking charge. This charge will be in addition to all other charges.