All fish are guaranteed to arrive alive or a refund will be made for the exact amount paid for the fish.  We guarantee all fish that arrive dead as a result of a late shipment, lost shipment or damage incurred in shipping, but the shipping costs will not be refunded.

1. The fish must have died prior to delivery. If a fish dies after the delivery, FOR ANY REASON, no refund will be made.
2. We must receive an e-mail notification to CustomerService@SOMETHINGSPHISHY.com, within 6 hours of the delivery, that a fish arrived DOA.
3. A clear, well focused picture of the fish, all in one picture with a toothpick inserted in their sides, must be e-mailed to us within 24 hours of delivery. If you do not have the ability to take a picture, the fish must be put in one of the shipping bags, the bag will need to be sealed with no water inside and the fish liberally coated with salt, and sent back to SomethingsPhishy via DHL, FedEx, USPS Priority Mail or UPS within 36 hours of the delivery.  The tracking number must be e-mailed to us within 40 hours.   We do not reimburse for the cost of shipping the fish back.
   

1. Fish that die subsequent to the delivery of the fish.
2. Fish that are delivered or attempted to be delivered, but are not immediately opened, acclimated and released.
3. Fish that are released by someone other than the individual listed on the order.
4. Fish that do not match the coloration or shape of the picture on the website. We do try to sell fish that are very similar to the one pictured on the website. With that said, all fish are unique and the coloration/shape will vary. Please keep in mind that juvenile coloration will almost always be different than mature adult fish. Also keep in mind that stressed fish will not show their true coloration, and may not show their true coloration for weeks.
5. Fish that are not the exact size listed on the website. Once again, we do try to sell fish that are very close to the size listed on the website. The actual fish may be smaller or larger than the size listed on the website, with fish larger than the size listed on the website being the most common difference.
6. Fish where the exact species or strain of the fish is disputed (mostly in plecos). We do our best to accurately identify our fish. We feel very confident that we are correct 99% of the time, but sometimes even experts disagree. No refund will be made for these disputed fish unless detailed pictures are provided, the mistake is obvious and SomethingsPhishy agrees that a mistake was made.
7. Shipments that are incorrectly delivered due to incorrect information being provided on the initial order.
8. Fish that die as a result of a natural disaster such as a hurricane, tornado, blizzard where the delivery is delayed for one day or more.
9. Fish that die and dishonesty or fraud can be established on the part of the customer, or if a customer uses abusive language or profanity when communicating with us.